Privacy Notice
Under the general data protection law you, as a patient of Fraser House Chiropractic Clinic, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who we are
We are Fraser House Chiropractic Clinic Limited, 75 Upper Gungate, Tamworth, Staffordshire B79 8AX, telephone number 01827 310910, email: enquiries@fraserhouseclinic.co.uk. For the purposes of processing your personal data we are the Controller.

The personal date we process and what we do with it
We record and use the following categories of personal data which may include: name, address, telephone numbers, email address, date of birth, occupation, marital status, personal medical or health information, including past medical history and information concerning examination and treatment at your first and subsequent visits.

Why we process your data (How we will use information about you)
Our lawful basis for processing your data is one of contract. We will request your information in order to provide chiropractic treatment, in addition we will only examine or treat you with your prior explicit consent. We will from time to time need to contact you to confirm appointments by sending you text reminders and to inform you of changes to appointments, we do not need consent to do this as this constitutes legitimate interest.

Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your time as a patient with us.

Sharing your personal data
We only share your personal data with your explicit consent, where, for example, an insurance company asks us for your data to deal with an insurance claim. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.

Retaining your personal data
Upon completion of the patient details form and consent form, all paper files and information therein will be electronically scanned and stored on computer file for as long as you remain a patient of the clinic, and thereafter for a period of 8 years. Paper records will be retained for the same period and stored in a locked filing cabinet.

Your rights
As we process your personal data, you have certain rights: these are a right of access; a right of rectification; a right of erasure; and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to Fraser House Chiropractic Clinic Ltd, the details are shown above. Please provide the following information: your name, address, telephone number, email address, and details of the information you require.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
If you believe we should erase your data, please contact Fraser House Chiropractic Clinic Ltd directly using the details provided above.
If you wish us to stop storing or using your data, please contact Fraser House Chiropractic Clinic using the details provided above.
Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should you wish to complain
You can contact the ICO via their website:www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

CategoryInformation

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